We are nearing the launch date for our new Mastercard EMV card!

These new debit cards with EMV Chip technology will replace your existing Visa Debit Card. Be watching your mail, as the new cards will be arriving on or after November 2nd.

See below for Frequently Asked Questions about EMV technology.

FAQs

Q: What if a merchant doesn’t have a chip-capable terminal? Will my card work?

A: Yes.  Just swipe your card’s magnetic stripe, like you would with your old card.  Online purchases still work the same way they did with your old card.

Q: What is EMV?

A: EMV stands for Europay, Mastercard, Visa.  Chip cards are based on a global card payment standard called EMV, currently used in more than 80 countries.  There are more than 3.4 billion chip cards issued across the globe.  Learn more at www.emv-connnection.com/consumers

Q: When do I swipe? When do I insert?

A: When in doubt, swipe your card.  If the terminal is chip-enabled, it will recognize that your card has a chip and prompt you to insert it instead.

Q: What is different about my new card?

A: Your new card features an embedded chip that improves security every time you make a purchase at a chip-enabled terminal.  The chip technology creates a unique code for each transaction that is difficult to duplicate, reducing the risk of fraudulent charges on your account.

Q: Does my chip card work at the ATM?

A: Yes. You can still use your card to get cash, check you balance and more.

Q: Where can I use my chip card?

A: Use your chip card at the exact same merchants you do now by inserting the card into card terminals that are chip enabled or swiping your card at merchant locations that have not yet switched to chip-enabled card terminals.  You can also use your card as you did before for online payments, telephone payments, and at ATMs.

Q: Can I use my chip card outside of the U.S.?

A: Yes. Chip cards are widely used in international markets and are accepted in more than 80 countries.  Having a chip card will make it easier for you to make purchases and complete ATM transactions when you travel internationally.